Terms

Sending the van hire or wholesale form does not book anything and does not hold a date. It starts a conversation. A booking exists once we have confirmed it with you directly and you have confirmed it back.

Nothing on this site takes a payment, and we will never ask you for card details through a form on it.

Anything about price on this site is a guide. A price for your event depends on the date, the distance and how many people are coming, which is why the form asks for all three. The price we give you in writing is the one that counts.

Menus change. What is on the van on a given day may not be everything listed here, and what is in the shop may differ from what is on the van.

Do not rely on this website for allergen information. Everything is made in-house in a kitchen that handles milk, nuts and gluten. If you have an allergy, tell us before you order and ask us directly.

Everything we sell is loose and made up to order, so what is in a cone depends on what goes into it. Ask at the hatch or at the counter and we will tell you exactly, and if you are ordering ahead for an event, say so when you enquire so we can go through it properly rather than at the till on the day.

A date is held once a deposit of £100 per van is paid. That deposit is not refundable, because holding your date means turning down everyone else who asks for it. The balance is due 30 days before the event.

If you cancel more than four weeks before the event, the balance is refunded in full less an administration fee. Inside four weeks we cannot refund it, for the same reason the deposit is not refundable.

The van comes in bad weather. Ice cream in the rain is a British tradition and we are not going to be the ones who break it.

You are responsible for making sure the van can legally and safely park where you want it, including any permit the venue or the council requires. Tell us about the space when you enquire and we will tell you whether it works, but on the day the parking is your side of the arrangement.

The flavour artwork, the wordmarks, the logo and the photographs on this site belong to Triple Scoop. Please do not reuse them without asking. If you want to use something for a write-up or a listing, ask us and we will usually say yes and send you a better file.

Where we link to somewhere else, such as a map or a social account, we are not responsible for what is on the other end of it.

Triple Scoop, 321 to 323 Walworth Road, London SE17 2TG. Ring +44 737 836 8785 for bookings and trade, or the shop on +44 20 3336 9997.

Privacy covers what happens to anything you send us.